Design Thinking for Innovation: Defining Opportunities (KLplus CPE Course)

image of man climbing mountain

Engaging with stakeholders produces valuable data, which can be constructively used for analyzing the stakeholder experience.

In this course, you will learn how to translate data into actionable insights and define opportunities through tools like experience mapping and affinity clustering.

This course was developed with experts in the subject matter provided by PDD (

Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to to request the certificate.

Learning Objectives:

Upon completion of this course, you will be able to:

  • Discover the subject areas that will be covered in this course
  • Recognize the three key aspects of a constructive mindset
  • Sequence the steps for creating experience maps
  • Distinguish between POD tool categories
  • Recognize the benefits of using affinity clustering in design thinking
  • Identify the key elements of the actionable insight formula
  • Recognize examples of effective opportunity statements
  • Knowledge Check: Using Insights to Define Opportunities

Estimated Course Duration: 24 minutes (0.5 CPE)

Delivery Method: Online Self-Study

Field of Study: Business Management and Organization

Program Level: Basic

Advance Preparation/Prerequisites: None


Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at



Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: