Booking Holdings: Navigating a Global Crisis With a Resilience Mindset

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Screenshot of the first page of Booking Holdings.

As ‘‘the world leader in online travel and related services,’’ Booking Holdings serves travel consumers in more than 220 countries and territories throughout Europe, North America, South America, the Asia-Pacific region, the Middle East and Africa. Marco Rozenberg, senior vice president and chief audit officer at Booking Holdings, defines business resilience as an organization’s ability ‘‘to deal with difficult, disruptive developments that impact your organization.’’ Booking Holdings addresses business resilience in two parts: prevention and recovery.

In this profile, Rozenberg describes his internal audit team’s enterprisewide initiatives and integral role in business resilience.

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