Five Ways Technology, Media and Communications Companies Are Using RPA and AI to Save Money and Improve the Customer Experience
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Just as mechanical robots revolutionized assembly lines in the 1960s, robotic process automation (RPA) is revolutionizing office work. Any rules-based repetitive task can be handled faster, cheaper and more accurately by a software robot, and advances in artificial intelligence (AI) promise to increase this robotic productivity exponentially in the future.
This article explores five emerging AI and RPA applications Protiviti is watching within the technology, media and communications (TMC) industry group.