Contrary to popular belief, digital transformation is not about technology. Rather, it is about getting your business ready to compete in the digital age. When you engage your people, educate your workforce, consider new business models, define a coherent strategy, and develop enhanced technology and data science skills, the technology will follow. If you choose to lead with technology and impose that technology on a workforce that isn’t ready, you generally end up disappointed.
This article looks at some current and historical digital transformation trends that provide key lessons for boards and management and identifies five keys of humane digital transformation.