Search results: 81 matching results

Top Risks for 2018: Healthcare and Life Sciences Industry Group Results

While the acceleration of digital technology and connectivity within healthcare creates a window of opportunity for orga...
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Digitalization Expands Audit Scope Into New Territory

Organizations across industries are racing to migrate analog approaches to customers, products, services and operating m...
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Wealth 2022: Wealth and Asset Management Firms Need to Get the Trust Equation Right When Going Digital

This article summarizes some of the key points made at a Protiviti media breakfast in London talking about the impact of...
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Agile Risk Management – Reinventing RCSAs

This paper covers Protiviti’s perspective on establishing and sustaining leading practices for risk identification and a...
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Doing Things the Right Way at T-Mobile

For T-Mobile, the “right way” means solving customer pain points and making the customer experience easier, better, more...
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Assurance and Advisory: Balancing Stakeholder Expectations in Internal Audit

This article shares some of the highlights from Protiviti’s presentation at the 2017 ISACA GRC Conference, including act...
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Digital Transformation Keeps Rising at Panera

In this profile, Panera Director of Internal Audit and Chief Auditor Peter Odman explains how his team finds new ways to...
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Customer Experience Must Be at the Center of Digital Transformation Strategies

Customers have access to significant amounts of information about a company and the products it sells, and they are cons...
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Time for Technology Companies to Commit to Women in Leadership Roles

A recent study found that companies with a 30 percent female executive team can realize as many as six percentage points...
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To Reduce CX Risk, Make CX a Strategic Priority

This article explores the ways organizations can ensure that they are listening to the voice of the customer (VoC) and d...
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Transforming Delivery Through Value Streams

Protiviti's Evan Campbell and Sofia Hansen discuss how organizations can achieve the benefits of value streams by i...
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Lessons From the Pandemic: Crisis as a Catalyst for Innovation

This issue of Board Perspectives recaps a discussion from a recent NACD event on the significance of agility as an impor...
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Attention, CFOs: Your Most Important Asset Is Not on Your Balance Sheet

Here, we focus on customer relationship values and provide core benefits a company can achieve by focusing on its custom...
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Building a Comprehensive Data Privacy Program

Protiviti offers advice on how companies can both formalize and improve data privacy practices, including a four-step ap...
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Determining the Digital Investment Question in the Boardroom

This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
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Customer Service Risk Questionnaire

Organizations can use the leading practices and questions included in this tool to evaluate and improve their customer s...
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Order Entry, Billing and Shipping Process Flow

There are many steps involved from the time a customer places an order to the time their order is delivered to them. To ...
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Order Receipt and Fulfillment Policy

This sample outlines guidelines for receiving and entering customer orders to ensure the timely and accurate fulfillment...
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Success Factor: The People Side of Digital Transformation

Everybody knows that organizations are primarily made of people. Yet too often, the people side of digital transformatio...
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A Guiding Principle for a Smooth Transition: Get Smart While Getting Things Done!

In this article, Protiviti Managing Directors Jim Ryan and Jay Thompson offer several best practices for a smooth acquis...
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Credential Stuffing at Chipotle Mexican Grill Inc.

In this article, Audit Analytics discusses credential stuffing and offers suggestions on what companies can do to avoid ...
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Pursuing Next-Gen Business Opportunities With Better Data Governance

This article provides an overview of data governance as an essential business exercise, presents some strategic opportun...
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