All Tools

Scroll down the page to browse all of our downloadable tools, or select a category below to narrow your view down to a specific tool type.

Benchmarking Tools

KnowledgeLeader's benchmarking tools include key performance indicators (KPIs) that can be used to measure how effectively an organization is achieving key business objectives and targets. These KPI templates provide key objectives for a variety of business processes, the outcome measures associated with each objective, and the activity measures that drive each outcome measure.

The following 72 tools are listed based on publish date.
Benchmarking Tools

​Customer Service Risk Key Performance Indicators (KPIs)

The questions and leading practices included in this tool can be used to assess and improve a company's customer service process.
Subscriber Content
Mon, Dec 20, 2021
Benchmarking Tools

Transaction Authority Risk Key Performance Indicators (KPIs)

This tool contains performance measures and questions an organization can use to enforce and ensure the validity of transactions.
Subscriber Content
Mon, Dec 13, 2021
Benchmarking Tools

Organizational Alignment Risk Key Performance Indicators (KP…

The questions and leading practices provided in this tool can be applied to evaluate and improve an organization’s structure.
Subscriber Content
Mon, Dec 13, 2021
Benchmarking Tools

Transportation Risk Key Performance Indicators (KPIs)

This benchmarking tool is designed to help an organization improve its transportation function and assess performance on more than 30 measures of cost, quality, time and productivity.
Subscriber Content
Mon, Nov 15, 2021
Benchmarking Tools

Customer Fraud Risk Key Performance Indicators (KPIs)

This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud process.
Subscriber Content
Mon, Oct 25, 2021
Benchmarking Tools

Budgeting Leading Practices

This tool provides a systematic process and the best-practice elements for managing an organization’s budgeting function.
Subscriber Content
Mon, Oct 4, 2021
Benchmarking Tools

IT Change Management Leading Practices

This tool features leading practices that can be used to evaluate and improve an organization’s IT infrastructure.
Subscriber Content
Mon, Oct 4, 2021
Benchmarking Tools

Currency Risk Key Performance Indicators (KPIs)

This tool outlines leading practices and questions that can be used by organizations to identify and assess the impact of currency risk.
Subscriber Content
Mon, Oct 4, 2021
Benchmarking Tools

Manage Mergers and Acquisitions Key Performance Indicators (…

This tool contains key performance measures an organization should consider when achieving its merger or acquisition goals.
Subscriber Content
Mon, Oct 4, 2021
Benchmarking Tools

Pricing Risk Key Performance Indicators (KPIs)

This document includes leading practices and questions an organization should consider when developing its pricing strategies.
Subscriber Content
Mon, Sep 27, 2021
Benchmarking Tools

Financial Instrument Risk Key Performance Indicators (KPIs)

This tool contains business risks and questions organizations should address when handling their financial instruments.
Subscriber Content
Mon, Sep 27, 2021
Benchmarking Tools

Agile Audit Leading Practices

This tool provides agile methodologies and leading practices an organization should use to measure and enhance its internal audit capabilities.
Subscriber Content
Mon, Sep 20, 2021