Business Process Key Performance Indicators (KPIs)

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Business Process Key Performance Indicators (KPIs)

In order for an organization to achieve a truly optimized state of maturity, it should be continually evaluating its performance and effectiveness in certain key areas. In developing a key performance indicator (“KPI”) scorecard, it is important to select metrics that are based on the objectives of the function. Upon the identification of departmental or process objectives, KPIs can be selected that help the function determine whether it is meeting its objectives.

This template provides sample performance measures for the following business processes: accounts payable; accounts receivable; billing; close the books; finance and accounting; and travel and entertainment.

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