This policy outlines a set of procedures for issuing credit and debit memos. It includes procedures for product and container deposit returns and head-office billings. It applies to all employees responsible for the initiation, recording and authorization of all types of customer account credits and debits. Customer service supervisors and managers are responsible for ensuring compliance with this policy.
Under this policy, customer orders should be entered, fulfilled, and invoiced accurately and timely to minimize the need for adjustments to customer accounts. When adjustments are required, they should be processed and authorized by appropriate levels within the organization.