Internal Audit Customer Satisfaction Questionnaire

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This tool outlines questions to consider for surveying internal audit’s performance on an audit or review.

Sample questions include: Were goals and objectives understood and agreed upon before the work began? Was the approach to the work effectively communicated? Was the work scheduled at an appropriate time? Did internal audit follow through with work on a timely basis? Were the agreed-to goals and objectives achieved? Were audit conclusions logical and well-documented? Were audit results adequately reported? Was the report adequately reported to an appropriate level in a timely manner?

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