Customer Satisfaction

This issue of Board Perspectives explores how boards can increase agility and sustain the company’s innovation and trans...

Organizations should look to cloud-based supply chain orchestration platforms to respond to ongoing disruptions while me...

Futurologist and professor Dr. Stefan Groner and Protiviti’s Joe Kornik discuss strategies for surviving and thriving in...

This issue of Board Perspectives provides a holistic approach for directors to consider in boardroom discussions.

A conversation with Protiviti’s Jonathan Wyatt and Joe Kornik about mobility and how we’ll move around in cities in 2030...

The 2030 workplace will have a technology-driven culture yet will be human-centered. Artificial intelligence will be the...

Protiviti’s Joe Kornik sat down with Colin Mooney, chief digital officer at Robert Half, to talk about emerging technolo...

Protiviti’s Joe Kornik and WarnerMedia International’s Equity and Inclusion Senior Vice President Asif Sadiq sat down to...

In this course, you will learn why competitive advantage is the obsession with understanding, delighting, connecting wit...

This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...

The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...