The following 77 items are listed by Content Data.
Articles
Attack Operational Inefficiencies to Align With Strategy and Optimize Costs
This article lists the issues created by a lack of process knowledge and efficiency and shares how organizations can opt...
Subscriber Content
Newsletters
Finding Stability and Opportunity Amid Economic Uncertainty
This issue of Board Perspectives explains how directors and management can focus on the fundamentals during these intere...
Subscriber Content
Policies & Procedures
Sales Process Policy
This tool contains three sample policies that define the general sales approach to assist in sales personnel’s understan...
Subscriber Content
Audit Programs
Consumer Credit Lending Audit Work Program
This tool contains two work program samples that highlight general steps an organization should follow with respect to e...
Subscriber Content
Newsletters
The Top Risks for 2022: A Global Perspective
This issue of Board Perspectives summarizes eight key takeaways from the 2021 Executive Perspectives on Top Risks Survey...
Subscriber Content
Benchmarking Reports
2022 Internal Audit Capabilities and Needs Survey
The results of our latest Next-Generation Internal Audit Survey reveal that two out of three internal audit functions wo...
Subscriber Content
Performer Profiles
TrueBlue Inc.: Focusing on Customer Service to Increase Versatility and Flexibility to Help Stay Resilient
TrueBlue Vice President of Internal Audit Angela Trelevin shares how her team has delivered a high level of employee eng...
Subscriber Content
Newsletters
Determining the Digital Investment Question in the Boardroom
This issue of Board Perspectives provides six ways boards can assess a company’s level and velocity of digital investmen...
Subscriber Content
Benchmarking Tools
Customer Service Risk Key Performance Indicators (KPIs)
The questions and leading practices included in this tool can be used to assess and improve a company's customer service...
Subscriber Content
Articles
Building a Comprehensive Data Privacy Program
Protiviti offers advice on how companies can both formalize and improve data privacy practices, including a four-step ap...
Subscriber Content
Benchmarking Tools
Customer Fraud Risk Key Performance Indicators (KPIs)
This tool includes key performance indicators and questions an organization should use to evaluate its customer fraud pr...
Subscriber Content
Articles
Attention, CFOs: Your Most Important Asset Is Not on Your Balance Sheet
Here, we focus on customer relationship values and provide core benefits a company can achieve by focusing on its custom...
Subscriber Content