Customer Satisfaction

The following 60 items are listed by Content Data.
Newsletters

Modernizing Legacy Infrastructure to Increase Competitiveness: The Board’s Role

This issue of Board Perspectives explores how boards can increase agility and sustain the company’s innovation and trans...
Subscriber Content
Mon, Jun 19, 2023
Articles

Supply Chain Orchestration Graduates From Theory to Leading Practice

Organizations should look to cloud-based supply chain orchestration platforms to respond to ongoing disruptions while me...
Subscriber Content
Mon, Jun 5, 2023
Articles

Digital Disruption: Futurologist and Professor Dr. Stefan Gröner on Leading Through Rapid Change

Futurologist and professor Dr. Stefan Groner and Protiviti’s Joe Kornik discuss strategies for surviving and thriving in...
Subscriber Content
Mon, May 15, 2023
Newsletters

Transforming the Business to Operate at Market Speed

This issue of Board Perspectives provides a holistic approach for directors to consider in boardroom discussions.
Subscriber Content
Mon, May 1, 2023
Articles

Protiviti’s Jonathan Wyatt: Personal Transport Will Drive Future Cities’ Success

A conversation with Protiviti’s Jonathan Wyatt and Joe Kornik about mobility and how we’ll move around in cities in 2030...
Subscriber Content
Mon, Mar 27, 2023
Articles

Human Capital Exec: The Future Cannot Be an Accident — Plan Now for the Culture You Want in 2030

The 2030 workplace will have a technology-driven culture yet will be human-centered. Artificial intelligence will be the...
Subscriber Content
Mon, Feb 20, 2023
Articles

Robert Half Chief Digital Officer: Connecting and Collaborating Will Be Critical in 2035

Protiviti’s Joe Kornik sat down with Colin Mooney, chief digital officer at Robert Half, to talk about emerging technolo...
Subscriber Content
Mon, Feb 20, 2023
Articles

WarnerMedia’s Global Head of Equity and Inclusion: "Brain Diverse" Organizations Will Rule the Future

Protiviti’s Joe Kornik and WarnerMedia International’s Equity and Inclusion Senior Vice President Asif Sadiq sat down to...
Subscriber Content
Mon, Jan 30, 2023
Team Management CPE Courses

Embracing a Customer-Obsessed Mentality (KLplus CPE Course)

In this course, you will learn why competitive advantage is the obsession with understanding, delighting, connecting wit...
Mon, Dec 26, 2022
Methodologies & Models

Customer Relationship Management Capability Maturity Model (CMM)

This capability maturity model can be used to measure the maturity of an organization’s customer relationship management...
Subscriber Content
Mon, Nov 21, 2022
Checklists & Questionnaires

Internal Audit Feedback Questionnaire

This tool includes 10 sample questionnaires that can be used by internal audit functions to gather client feedback and m...
Subscriber Content
Mon, Nov 21, 2022
Policies & Procedures

Customer Concerns Handling Policy

The purpose of this policy is to establish guidelines for resolving customer concerns and initiating the Customer Concer...
Subscriber Content
Mon, Oct 24, 2022