Customer Satisfaction

The following 60 items are listed by Content Data.
Audit Programs

Warranty/Field Services Review Audit Work Program

This audit work program reviews controls to ensure that all service activity—above and beyond what is called for in a wa...
Subscriber Content
Mon, Mar 30, 2015
Policies & Procedures

Order Receipt and Fulfillment Policy

This sample outlines guidelines for receiving and entering customer orders to ensure the timely and accurate fulfillment...
Subscriber Content
Mon, Oct 15, 2012
Checklists & Questionnaires

Customer Service Risk Questionnaire

Organizations can use the leading practices and questions included in this tool to evaluate and improve their customer s...
Subscriber Content
Mon, Oct 8, 2012
Policies & Procedures

Sales Customer Follow-Up Policy

The following sample outlines a set of policies and procedures for sales customer follow-up.
Subscriber Content
Mon, Sep 19, 2011
Policies & Procedures

Sales Order Entry Policy

The following sample outlines a set of policies and procedures for sales order entry.
Subscriber Content
Mon, Sep 12, 2011
Policies & Procedures

Sales Returns Policy

The following sample outlines a set of policies and procedures for sales returns.
Subscriber Content
Mon, Sep 12, 2011
Policies & Procedures

Sales Training Policy

The following sample outlines a set of policies and procedures for sales training.
Subscriber Content
Mon, Sep 5, 2011
Blog

Achieving High Customer Satisfaction: Processes and Procedures for Businesses

A question that companies regularly ponder: Why is customer satisfaction so important? Simply put, customer...
Wed, Mar 2, 2022
Blog

Customer Service: Business Risks You Need to Know

The focus on customer relationship management (CRM), also known as customer care or customer service, has ...
Fri, Jan 31, 2020
Blog

How To Minimize Customer Fraud Risk

Fraud is the intentional perversion of truth in order to induce another to part with something of value or ...
Thu, Mar 22, 2018
Blog

Organizational Risk Assessment — Performed the Right Way

Risk Assessment Defined Risk assessment is the identification and analysis of relevant risks to achieving ...
Thu, Aug 18, 2022
Blog

Social Media Risk: What it Means to Your Risk Profile

Social Media Risk: What it Means to Your Risk Profile Social media platforms and applications have been im...
Fri, Aug 30, 2019